FAQs:

________________________________________________(866) 354-9633

Q) How long does it take to get started with GWMB?

A) We can start immediately. 

Q) What information does our office need to provide GWMB?

A) We need your patient's demographics and insurance information, copy of super bills or charge sheets and EOBs.

Q) How does GWMB get the daily bills and patient information?

A) We can get the information several ways: fax, email, regular mail, or by courier.

Q) How often should we send our new billing to GWMB?

A) As often as you like! However, we recommend that you send it to us daily to ensure a consistent cash flow.

Q) Where are the reimbursements sent?

A) All reimbursements are sent directly to your office.

Q) How do we report the insurance payments to GWMB?

A) You will report the payments via fax, email or standard mail.

Q) How do we report co-payments received from patients?

A) You can report the payments on the super bills at the time of the patient's visit or make a copy of the check and send it to GWMB.

Q) How often will you submit our claims?

A) We process all claims within 24-hours of receipt of the superbills/charge sheet and pertinent information from your office.

Q) How will you handle billing our patients?

A) We will bill your patients any balance due once payment from the carrier is received. Patients will be billed once a month thereafter.

Q) How will you handle non payments from patients?

A) We will follow-up with statements and telephone calls for 90 days after the first statement, and then we will recommend the account be sent to a collection agency at the discretion of the medical provider.

Q) Can patients call GWMB if they have questions regarding their account?

A) Yes, the patient can call our toll free telephone number listed on their billing statement.

Q) How do you handle denials from insurance carriers?

A) We will review the denial to be valid or not. If the denial is not valid we will appeal and resubmit the claim.

Q) How do you charge for your services?

A) Our fees for services are based on a percentage of revenue collected, so we only get paid when you get paid. This percentage varies slightly, depending on the size and type of practice. We can also offer a per claim fee if that is your preference.

Q) I only need to outsource some of my billing, can you help?

A) Yes, we can. Some of our clients only need help with their most troublesome claims, e.g., Medicare, W/C, Medicaid or when they are short-handed.

Q) What medical billing software do you use?

A) We use the Medical Practice Expert by CalMed. Since 1993 this has been our medical software of choice because of its reliability, on-going development and support.

Q) Do you outsource my claims?

A) No, we do not outsource any claims to third party companies. All billing in done in Torrance, California.

Q) What if I decide to stop using your services?

A) Unlike other Billing Services, you are not tied to any long-term commitment, and there are no cancellation fees.

Call us at (866) 354-9633

We have the solution to your billing needs !